Once you order your personalised letter from Santa, we get right on with crafting your magical letter ready for delivery. We aim to dispatch your order within a maximum of 3 days after you place it. However, we try our absolute best to dispatch quicker than this.
Remember, dispatches in 2019 begin on November 18th so orders placed before that will be dispatched on the 18th on a first come first serve basis.
Please note, as it gets closer to Christmas we get extremely busy and this can delay our dispatch time. We recommend ordering early to avoid disappointment. On Monday the 9th of December, we will publish our order cut-off time and date to ensure your letter arrives on or before Christmas Eve.
You will receive a confirmation email when you place your order, then another email to let you know when we dispatch it. Your order will be sent via Royal Mail 1st Class and, in 95% of cases, will take 1 working day to arrive through your letter box.
Delivery is free of charge.
If on the 3rd working day after you received your dispatch email your order still hasn't arrived please contact us ASAP here quoting your order number.